Services

Our Services Include:

  • Air duct cleaning
  • Building Maintenance
  • Carpentry and millwork
  • Carpet Shampooing
  • Teflon coating
  • Ceilings
  • Concrete floor cleaning and sealing
  • Construction
  • Pre-Move in Cleaning
  • Disaster recovery
  • Doors, drawers and locks
  • Drywall repairs
  • Electrical
  • Emergency board-ups
  • Emergency generators
  • Fire damage, Odor Neutralization and water damage
  • Fixtures
  • Flooring
  • Floor refinishing/reconditioning
  • Floor waxing and sealing
  • Gates & Glass
  • Hurricane preparations & recovery
  • HVAC

 

  • Janitorial services
  • Janitorial supplies and equipment
  • Landscaping
  • Lighting
  • Mold & Air Quality Testing
  • Mold remediation certified
  • Painting
  • Parking lots
  • Plumbing
  • Porters and Handymen
  • Power Sweeping and Scrubbing warehouse floors
  • Pressure washing
  • Rollouts
  • Roofing systems
  • Signage
  • Snow removal
  • Terrazzo, Marble & Metal Restoration
  • Tile work
  • Trash removal
  • Tree removal
  • Water remediation certified
  • Vendor management
  • Window cleaning

Additional Services Info

Standard Operating Procedures

To ensure consistent results, specific methods have been developed for the performance of a variety of tasks. These methods are memorialized in the form of written standard operating procedures that are to be followed the service worker. Prior to any job assignment each employee is trained in the step by step written procedures needed to perform their specific job to an acceptable standard.  Continued training is then provided on other standard operating procedures as developmental training and as a means of cross training staff for other job functions. Written procedures have been developed for the following tasks:

  • Office Cleaning
  • Restroom Cleaning
  • Stairwell Cleaning
  • Elevator Cleaning
  • Lounge Cleaning
  • Cafeteria Cleaning
  • Corridor Cleaning
  • Computer Room Cleaning
  • Kitchen Cleaning
  • Ceiling Cleaning
  • Metal Cleaning
  • Marble Cleaning
  • Floor Refinishing
  • Floor Reconditioning
  • Carpet Cleaning
  • Floor Sweeping
  • Trash Removal
  • Construction Cleaning
  • Pressure Washing
  • Steam Cleaning
  • Concrete Sealing
  • Grass Cutting
  • Grass Seeding
  • Grass Trimming
  • Tree Trimming
  • Shrub Trimming
  • Lawn Feeding
  • Soil Conditioning
  • Snow Removal
  • Ice Removal

Training Program

INITIAL

OSHA Safety

Right to Know

Confined Spaces

Hazard Communications

Fire Safety

Electrical Safety

Use & Care of Equipment

Job Specific Tasks

DEVELOPMENTAL

Inspecting Work

Recognizing Hazards

Supervision Skills

Personnel Practices

Chemicals & Supplies

Written Documentation

Scheduling of Staff

Job Specific Tasks

Each employee receives job specific training in their immediate job specific duties to ensure consistent job performance in their assigned duties. For purposes of cross training and developmental training all employees will be receive training in each of the topics listed below:

Job Specific and On-the-Job Training

Office Cleaning

Elevator Cleaning

Corridor Cleaning

Ceiling Cleaning

Floor Refinishing

Floor Sweeping

Pressure Washing

Grass Cutting

Tree Trimming

Soil Conditioning

Restroom Cleaning

Lounge Cleaning

Computer Room Cleaning

Metal Cleaning

Floor Reconditioning

Trash Removal

Steam Cleaning

Grass Seeding

Shrub Trimming

Snow Removal

Stairwell Cleaning

Cafeteria Cleaning

Kitchen Cleaning

Marble Cleaning

Carpet Cleaning

Construction Cleaning

Concrete Sealing

Grass Trimming

Lawn Feeding

Ice Removal

AAA Quality Maintenance is committed to employee development both as a motivation tool and as a means of ensuring consistent job performance. For this reason, we implement a perpetual training program that continues long after initial employment. Each employee receives three types of training under our program, initial, developmental, and on-the-job training. The initial training provides each employee with the skills needed to perform their immediate duties in a safe manner. Developmental training is then provided to broaden the scope of the employee’s skill beyond their immediate job duties while teaching leadership and self evaluation techniques. Both types of training are conducted in a formal classroom format and are documented to ensure compliance with OSHA requirements.   In addition, both types of training are followed with on-the-job training to ensure the employee’s mastery of job skills in practical application. Below is a list of topics for the initial and development training provided:

Total Quality Management (TQM) Program

Much like corporate America, AAA Quality Maintenance has adopted and embraced the philosophies of continual process improvement and implemented the practice of  T.Q.M.. In today’s market place our current, as well as our potential clients, share the common goal of improving the “quality” and “value” of the services or products they offer. In order to accomplish this goal corporate management has adopted comprehensive methods to systematically review and improve processes and methods while containing or reducing costs. Paramount to this task has been a redirection in the way corporate America views accomplishment of their “non-core” activities.   More and more corporate America is focusing attention to their core activities while outsourcing non-core activities such as building and grounds maintenance. And more and more, corporate America is looking to develop strategic partnerships with their contractors by integrating them into their process improvement program. In response to this we implement our own T.Q.M. program and can customize this program to integrate into that of our clients. Our T.Q.M. program follows a format of continued improvement using an employee participation and award program, daily inspections, and staff awareness of the progress of the process. All aspects of the T.Q.M. program seek to create a team atmosphere that fosters employee awareness, contribution, and participation.

Employee Participation

Each of our staff members is encouraged to participate in process improvement and is given the opportunity to do so via a formal suggestion program. Our staff is at the front lines of everything we do and as such are intimate with the needs of their area of assignment and the methods employed to address these needs. AAA Quality Maintenance employees and supervisory staff are offered monetary rewards for suggestions/ideas/proposals which can improve performance via enhanced methods, procedures, supplies, or equipment. While the value of these rewards vary, they never the less offer strong motivation to our staff to participate in the continued improvement of our services. As a result we are continually improving the quality and value of the services we offer. Employee ideas are treated very seriously and are explored on an individual basis. Those with merit are discussed in monthly joint “Process Improvement” meetings where formal testing and implementation plans are created. It is important to note that the employee generating the idea participates in this meeting and contributes to the resulting plan. In many cases the employee may even participate in the training and implementation of the improved process.

Staff Awareness

We are committed to a team approach in the provision of services that meet the highest standards.   We encourage our staff to actively participate in the overall picture and to contribute to on-going process improvement. For this reason, we post the results of our daily inspections (informal rounds and random detailed inspections) in the form of summations of weekly and monthly quality levels.  These postings increase the employee’s awareness of strengths and weaknesses of the current program, not just in their own job, but that of the entire operation. This awareness increases an employee’s feeling of ownership in the job while enhancing a team approach.

Employee Right to Know

Under OSHA mandates, and threat of substantial fines, employers have been tasked with ensuring the health and safety of their employees with respect to the chemical/product hazards that exist on site.   To accomplish this OSHA has mandated that all employees be made aware, via a formal written program backed by documented training, of all such chemical and product hazards existing on site.   AAA Quality Maintenance has developed a comprehensive “Employee Right to Know” program which meets or exceeds these OSHA requirements. The written program is installed at all contract locations and required training provided either by corporate staff or on-site management. Both the OSHA required initial and refresher training is accomplished and documented to protect our staff as well as meet the obligations of AAA Quality Maintenance and that of our clients. Our written program provides for compliance with all requirements and includes policies and procedures for:

  • Identification and inventory of chemical and product hazards
  • Container labeling
  • Material Safety Data Sheets
  • Material handling
  • Subcontractor & client notification
  • Training documentation
  • Personal protection equipment
  • Spill containment and clean up

Hazard Communication Plan

Under OSHA mandates, and threat of substantial fines, employers have been tasked with ensuring the health and safety of their employees with respect to potential job site hazards that exist on site.  To accomplish this OSHA has mandated that all employees be made aware, via a formal written program backed by documented training, of all such potential job site hazards existing on site. AAA Quality Maintenance has developed a comprehensive “Hazard Communication Plan” which meets or exceeds these OSHA requirements. The written program is installed at all contract locations and required training provided either by corporate staff or on-site management.  Our written program provides for compliance with all requirements and includes policies and procedures for:

  • Inventory of job site hazardous
  • Equipment handling
  • Confined spaces
  • Fluorescent lights
  • Electrical hazards
  • Lock out/Tag out
  • Flammable material